not receiving the first payout

[Joanna679]

Hello!
I'm new to hosting and getting paid for your first booking is the sweetest thing. But for me its not because until now, I haven't gotten my first ever payout. The succeeding bookings were paid (which is nice) but the first ever is still not being paid. At first I thought that there's an issue with my account number but it isn't case because the rest were paid.

Help!

[Mike-And-Jane0]

@Joanna679 what does your transaction history say for this payment compared to the others?

[Joanna679]

Status says "Completed" since 19th September.  I'm worried for my other listing which will receive its first ever guest and might encounter the same thing. 

Thanks for replying!

[Quincy]

Hi there @Joanna679! Let me pop this over to our team so that they can check this for you. 

[Mike-And-Jane0]

@Joanna679 have you checked the amounts of the payouts you have received? Airbnb often adds the payments for two stays together and remits it as one amount.

[Helen56]

Also check your emails - you should receive an email from Airbnb when they have sent you a payout.

[Joanna679]

Thanks for replying! I got that email but no money on the bank. 🙂