@Yiwei3
you have a very good advices.
i had a bad experience too and I hope the last . In my case I live in the property, but I learn that if you complain verbally is worst that if you do it in writing .
I would advice :
1-write message to Airbnb asking for advice and what to do . KEEP a copy of the message by screen shot with time and note name of Airbnb assistance. My message was lost by Airbnb. So I learnt by my mistake
2-Of course make sure your rules are clearly written down in Airbnb and also in The Aparments by way of a note at the back of the main entrance door of the apartment or still better have a welcome package which states your rules in a informal way . Say something like:
please note :
1-No parties.
2-No smoking
3-Any thing damage during your stay you will be liable to pay.
Check with Airbnb the procedures before hand and be prepared.
Ii take photos of the apartment every time someone arrives and I make sure I tell them that everything is in good order ) of course all these requires time and someone .
I do feel Airbnb should have a template for new host to use with tips and examples of things to put as rule and other things to have in mind .
Airbnb community is great to use
Good luck we all learn as it goes . I am still learning.
best luck
Maria in London, UK 🇬🇧