A guest is giving us a hard time for mandatory signing of a pool waiver- can we cancel them?

[Danny627]

We require all of our guests to sign a waiver but one of our guest is questioning left and right WHY do they need to sign a waiver and why the languages is so strict etc. 

I sense trouble already and don't really want to host them. Is there anything wrong with us wanting to cancel their reservation? Honestly, guests like this, I rather not take their money.  they are 2.5 weeks from checking in. 

[Fred13]

What *I* would love to tell him is that the reason for such a disclaimer is because of people like him. Or that he absolutely is right, he doesn't have to sign it, nor stay either. 😎

Ok, seriously, those are your rules and your prerogative based on your reality, not some stranger's. This is a liability disclaimer over the presence of a pool and a very natural requirement. I would take it up with Airbnb before you even considering cancelling a reservation however, give them a chance to deal with it.

[Danny627 · Accepted solution]

Thanks everyone for the response. I held out for 24 hours to allow the guest to decide, I was going to cancel them the next day but they reached out to AirBNB and I guess Airbnb said it was safe to sign so they went ahead and signed it. 

[Helen744]

@Danny627 Danny a guest signing a waiver really does not prevent anyone from sueing you . I would add some guide lines and rules especially about childrens use of the pool and explain to the guest that if they cannot follow the rules , which include the waiver but does not remove their rights 'under law', then they may be cancelled.or feel free to cancel themselves..H

[Mike-And-Jane0]

@Danny627 your rules require a pool waiver be signed however the rules do not say what pool waiver needs to be signed. As such the guest is well within their rights to object to the wording of a waiver. If you want to be watertight you need to include the waiver wording in the listing rules so guests see what they are agreeing to when booking the property.