Thanks for reply Helen3
What's you idea regarding "Host Guaranty" and "security deposit" coverage in such a animal damage case?
You haven't say a word regarding Airbnb responsibilities / outcome, just some advise for me?
for me it's like talking to Airbnb agent rather than a fellow host. It's more obvious when you have a luxury to come back and modify you reply as it shows different in the email I got.
Of course if I lived in the building or maybe if the listing wasn't self check-in, I could prevent the problem and many more if's. but many hosts don't have these kind of luxuries.
I have a CCTV installed already but when I'm at work and guest have a wide check-in window to enter a self check-in listing I won't be able to monitor them on time.
you can't bother to go to your home insurance either for smaller amount such my claim around $200, It's even less than insurance deductible amount.It's far more better if you were really covered by security deposit for smaller amount.
The resident in another level who warn me was an Airbnb guest herself and inform me through Airbnb platform so Airbnb knows for sure.
When I called the guest and she ensured me that dog already removed, what can I do? do you call Aribnb or ...?
Regarding review you are correct, but does it covered the damage for me? anyway when you have claim on going you can not just write a review and make things more complicated.