Erin,
I’m in a same exact situation, almost 3 weeks, and was treated exactly the same except my calls to Airbnb don’t get disconnected.
What’s shocking is
1. Airbnb allows guests to fabricate a lie and a host is been put out of business. Without 1st investigating, than if found guilty - suspend
2. Airbnb’s even specialised team doesn’t tell you what are the allegations and why your account is suspended. And that is extremely troubling. Where’s transparency that Airbnb is promoting? Even by law in civil or any proceedings, the charges must be disclosed and defendant should be given a right to defend himself before a guilty verdict. Airbnb is the other way around & seems above this law.
I came across postings of so many hosts accounts had been suspended and I think it has to be addressed to the top - Head of hosts or whoever to change this crucifixion of hosts. Unless host crossed violence, police involved or similar heavy violations.
perhaps community managers have that ability to communicate with executives or if there are zoom meetings with Head of hosts so our voices are heard. Its unfair system how hosts are treated. Also if there’s a group on social media for hosts suffering suspension to join forces, If anyone can share ? I’d appreciate any assistance