AirBNB Response: "Unable to honor cancellation payout due to non-collection from the guest"

[Val86]

Has anyone experienced the below AirBNB "response"  regarding their inability to send a cancellation payout due to non-collection from the guest?

        "GUESTXXX had to cancel ReservationXXX for ListingXXX . As we previously notified you, because we were unable to collect payment from the guest, no    payout will be issued for this canceled reservation. For more information on cancellation payouts, please read our FAQ."

• In opposition to this notice, the cancellation payout is on record and appears in the Pending Transactions.

• The booking caused the listing to be reserved/unavailable for 117 days prior to the guest cancellation submission.

• AirBNB lacks a provision for disclosure/warning to future Hosts either 1) the non-collection from Guest of deposits; or 2) the Guest cancellation. 

• The mention of 'previous notification' is false.

• As Host, I forfeit recourse on this amount of money if this email is true:

    Booking              07Sep2019 

    Cancellation       02Jan2020  

    Start/Stop Stay   30May2020-27Jul2020   

    #NightsStay        58                 

    Total Payout       $2,718.   ($48 x 58 nights;$84.06Service fee; $50.00Guest refund)