AirBnb Support not responding to messages regarding a refund

[Morgan365]

I requested a refund a few days ago and have not heard a response for days. I am no longer able to travel to San Fransisco due to the coronavirus outbreak and I am requesting a full refund on my booking. does anyone know a better way to get in contact with customer support?

[Linda108]

So you have determined that you do not want to travel from Wisconsin  to San Francisco due to the corona virus, right?  What are you seeking regarding your decision? There is no information about avoiding San Francisco, but you have the right to your opinion.  What is in question, is who should bear the responsibility for your decision.  Air BNB will process your cancellation according to the host cancellation policy.

[Juan63]

I wouldn't think a fear of the Coronavirus is a reason to be issued a refund as there are no travel warnings or bans to San Francisco.