Airbnb Booking Requests Not Showing Up on My Dashboard

[Joe3792]

Hi Airbnb Community,

I’ve noticed that some of my booking requests are not appearing on my host dashboard. Guests have contacted me saying they sent a request, but I can’t find them anywhere in my Airbnb account. I’ve checked the following:

1. Ensured that my calendar is synced and up to date.
2. Verified that my notifications are enabled for both email and app.
3. Logged out and back in, but the requests still don’t show up.

This issue is causing me to miss potential bookings. Could this be related to calendar syncing, a bug in the platform, or a setting I might have overlooked?

Any advice on troubleshooting or resolving this would be greatly appreciated!

Thanks in advance for your help!

[Rebecca]

Hello @Joe3792 👋

Sorry that you're experiencing this issue. Could you follow these steps to see if this rectifies the issue? 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

Let me know how you get on and we can go from there. 😊