Airbnb cancelled reservation, first time this has happened

[Holly142]

I received an email from Airbnb today telling me that they've cancelled one of my reservations. This was the main part:

"Unfortunately, we’ve received quality assurance information regarding this guest and we’re no longer able to support them as a member of our Airbnb community. Your calendar should now be open for the affected dates."

The email then just gave the details such as the dates and the name and said my calendar was now opened up for those dates. Has anyone ever had this happen before? About an hour later, I received a reservation request from a different platform from the same guest for the same dates. I asked him why was his reservation cancelled and he said he didn't know, that airbnb locked him out of his account. I declined the reservation and blocked him. Since knowing airbnb almost always sides with guests, I had a feeling it was something bad for them to do this. 

[Jenny]

Hi @Cindy1367 

I'm so sorry to hear this happened to you - it must have been really concerning.

It's great to hear that Airbnb Support were able to get everything sorted out for you, and I'm so glad that your host was understanding.

Jenny