it’s about 24 days prior to my trip and the host/airbnb had to cancel. The service has been terrible. I’ve had lots of calls and day of messages. Airbnb have a policy to find similar properties in the event of a a trap being cancelled within 30 days. I have been suggested trips that are less duration (doesn’t work as flights already booked), not enough bedrooms, they have sent me locations really far from the beach (a key criteria originally) or no heated pool, it’s terrible. Then they send me better ones but the price is greater than before and they will not cover the full cost.
I asked for a a clear message telling me what the offer was and what the reasons were for not honouring their own policy to provide an alternative, I asked where this all was in my terms and conditions, I asked to co firm they have no alternative dispute process and co firm there was no where else I could escalate too….they told me they would then next thing closed the issue down. During this time I was disconnected (despite remaining calm and polite) and had the senior handler tell me (in the closure message) they tried to call me (the call rang once then hung up).
I’ve never have had such poor service and they do all this 25 days before I am due to fly.
