Airbnb encourage blackmailing to get a refund in exchange of not leaving a bad review

[Vitalii11]

When is this happened that Airbnb encourage blackmailing to get a refund in exchange of not leaving a bad review?

We had a guest who called me rude as I couldn't provide an early check in and in the end of reservation they kind of blackmail me. However, airbnb just don't give a s....t

What is your opinions about it?

If the guest from the start was acting inappropriate should've I just cancel the reservation the day before check in as I new they will leave a negative review.

[Helen3]

How/what did the guest blackmail you about @Vitalii11 

[Vitalii11]

They asked me to do a partial refund in exchange of not leaving a bad review 

[Helen3]

So presumably you showed this evidence to Airbnb linking to how it breaks their review policy for the guest to do this @Vitalii11 

[Vitalii11]

yes, screenshots of it. Everyone knows that Airbnb support doesn't have a common sense 

[Laura7797]

Can you escalate to another level at the call center?  Filing a formal complaint about the tenant, if you have evidence, might get you a better result.  I don't have much luck with the call center either....they never seem to know what to do.  If you file a formal complaint about the guest you may get to a different level of review.