Airbnb host wants us to cancel and she'll refund us off-platform

[Ashley-Anne-Marie0]

I want to report this host, I have screenshots. Can somebody help me? She wants to cancel last minute probably because we're already in a heated conversation (mind you - caused by her lack of communication). She told me she will no longer accommodate us and wants me to cancel. Saying she'll fully refund me outside off the platform. I want to report her.

[Patricia2526 · Accepted solution]

Hello @Ashley-Anne-Marie0 

Sorry to hear about your issue with your host. Send your host a message ask them to cancel. That way, you'll be eligible to receive a full refund.. Do not cancel on behalf of the host, because you may not get a refund on the Airbnb service fees.  If the host is unable to accommodate your stay then it's their responsibility to do the cancellation. Best is to reach out Airbnb Support and tell them what's happening.

[Helen3]

Absolutely 100%  don't do this! @Ashley-Anne-Marie0 

what was the issue that made you decide to communicate with the host off platform 

hopefully you followed up on airbnb to summarise your conversation in writing  if not do that now !!

did the host ask you to cancel in writing?

get on the phone to Airbnb after reading up on the guest guarantee and confirm the host told you they won't accommodate you and is asking you to cancel 

airbnb should step in and help you find alternative accommodation and ask the host to cover additional costs .