Problem collecting payment for reservation

[Trey79]

I’ve seen several threads about this but no real strategies for what to do when receiving this email. I too had this happen after the guest extended the stay. They’ve since rescinded that request, but I don’t know if the original or follow-up payment was declined. 

What an absurd policy - Airbnb is obviously the payment processor here. How on earth would I be able to work directly with the guest to be sure they pay Airbnb? One of their few jobs is to manage the transaction, including the financial element. I now have to assume Airbnb’s collection duties?

[Sophia]

Hey @Trey79, I hope you're well 😊. I just wanted to check if you managed to follow this up with Airbnb Support and get it resolved? 

Best wishes,
Sophia