Hello fellow Marylander!
Thank you for your summary of hosting recommendations for Airbnb, I agree with everyone one you mentioned. I have additional ideas that focus primarily on Airbnb making changes with how they cultivate guests. My recommendations are:
1) That Airbnb set up their payment system so that hosts can opt to place security deposit holds on guests stays that are 29 nights or more. Guests would treat hosts' properties with care if they were going to be held financially accountable for any damages they cause.
At our rental we get extended stays and generally the longer a guest stays in the unit the more likely damages may occur, particularly if guests are staying in the apartment most if not all of the time. Some guests are indignant when we mention to them that they will be responsible for any non wear and tear damages they've caused during their stay.
2) Provide orientation for new guests via online video tutorials. These instructional videos can educate guests on how to be a 5 star guest while staying in a host's home. The video orientation would include booking, adhering to numbers of people permitted, following house rules and also not throwing parties, Consequences should be included, i.e. that guests may have reservations cancelled and not refunded for the booking. They may be suspended, banned, etc from the Airbnb platform. The video would instruct them to conserve energy, shutting off lights/tv, etc when not in use, adhering to quiet hours, not sneaking in kids, pets, or any additional people. Then quiz guests on their knowledge at the end of the tutorial to see how much info they retained and provide them with correct answers if/when they answered incorrectly. The tutorials can also be used for guests who are seasoned ,but not good guests ,in efforts to help them "remember" next time to do things differently. The anonymous host question- "would you host this guest again?" can be used to trigger a link to be sent to guests to improve their behaviors in future hosts rentals.
3) Airbnb needs to be transparent with guest reviews so that all can see, just as they can see hosts ratings and category scores. A new category for guests should be added-
"Guest left the rental space in check in condition." 1-5 stars. Also some headers that can be clicked on that provides more details i.e. maintained condition of furniture, kept drains clear, linens were intact, etc. That would alert hosts to previous behaviors of guests and hold guests accountable at future bookings.
4) I would like to see a Guest Passport that has guests answer a few questions about themselves and posted to their profiles. After all hosts are recommended to do that to make guests more comfortable. We hosts are having complete strangers stay in our homes! Don't we have the right to know a little about guests to put ourselves at ease? My husband and I started requesting a government issued photo ID, under our house rules. Also we ask guests a few questions to get acquainted before/during the booking process. We don't rely on Airbnb vetting guests for us.
5) Provide hosts with an option to charge guests for cleanings at what ever frequency they are providing for long stays, a month or more. Currently hosts are only able to charge a one time regular cleaning fee or at a reduced fee for shorter stays, at the time of the booking. I'd like Airbnb's payment system to allow for hosts to have an option for charging for recurring cleaning, particularly for long stays. It could be charged to guests credit cards on a daily/weekly/bi-weekly or monthly basis depending on how often hosts clean the space. The costs/frequency would be under guest rules that the guest reads and agrees with as part of booking.
6) Agree to take away location rating category all together. Instead, have guest fill in a zip code of their desired location. This may be where they will be visiting/working/etc. Then Airbnb reservations system can have rentals pop up listed sequentially, from closest to farthest in distance, from guest's desired zip code.
Sooo if the Host Advisory Board reads this message as well as the other recommendations, from you and the other hosts, this will give them something for them to work on!
Wishing you the best in your future endeavors.
Karen
Silver Spring, MD