Hi all,
I wrote to Airbnb on this topic but didn't receive a reply so wondering if anyone can help here. I was hosting 6 years ago when I lived in London and have lots of really great reviews. There was one period I left my calendar available for booking in June by mistake - by the time I realised I had two bookings and I had to write and cancel and explain.
I am now hosting again for the first time in a long time and in a new property. However, these two cancellations are still appearing as the first thing guests see - which obviously does not look good and personally would put me off booking. The reviews are there but come after the cancellation posts so I don't think anyone would go further.
I wrote to Airbnb and asked if these could be removed given it was 6 years ago and the reason for cancellations - which was an oversight on my part but everyone got plenty of notice and an explanation. I am not getting any bookings or enquiries now so I think this is affecting people considering booking.
Does anyone here have any advice please?
Would really appreciate it! @Airbnb
Best wishes,
Jean.
