Change the "I am not a robot"!

[Donna1677]

The puzzle is ridiculous! It takes way too long to understand and then too long to complete. The audio one is better but still too long. After I finally completed it successfully, it told me to try again! I finally gave up and called customer support! Go back to the stop lights, cars, etc.

[Rebecca]

Hello @Donna1677 👋

Sorry to hear that you're having trouble with the 2-step verification. I wondered if you could try these troubleshooting steps for me. 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account