Communicating with guests

[Christina756]

What is the best way to relay a lot of information to guests? I'm nervous that the critical information will get lost if I send too much. But, I do want to give guests important information about sports, activities and restaurants. Should I ask them first and then send?

[Colleen253]

@Christina756  Why not direct them to see your guidebook for those recommendations? That way they can choose whether or not to access the info themselves, and your important info such as house rules etc don't get lost in the shuffle.

[Emilia42]

https://www.airbnb.com/help/article/249/how-do-i-add-a-guidebook-to-my-listing

[John5097]

@Christina756 agree about the guidebook. After I included mine most guest check good "local tips" in the review.  

[Anonymous]

@Christina756  The only information I recommend sending to your guests prior to arrival is directions to the home and check-in instructions. If you've published a Guidebook in your profile, you can refer the guests to it after they book, but in my experience this feature is not very commonly used.

For info that you'd like guests to have during the stay, I find that guests really like having an old-school printed house manual, even if it just duplicates what you've posted online. Put the most important stuff like WiFi password, House Rules, and emergency contacts on the front page, and fill the back out with the non-essential stuff guests might find helpful.

Gold Star tip:  if you've learned something about a guest's personal interests from the correspondence or profile, they'll be dazzled by a personalized tip intended just for them - not a huge list, just one single recommendation that adds a personal touch.