Dates Blocked on Calendar

[Patty370]

I received a request for a booking but didn't realize it until the request expired. The person resent the request but I declined it due to it being booked on another platform (I did not have the two connected at the time).  Airbnb automatically blocked the dates when I declined the request and I am unable to unblock the dates. I have called airbnb and spoke with multiple representatives that tell me that the software that I am using has blocked the dates so they cannot unblock them. They told me the software is called MuleSoft, which is the software and services company that Airbnb uses to automate bookings for hosts. I am beyond frustrated that I cannot get anyone on the phone that knows what they are talking about. Anyone else experience this?

[Mike-And-Jane0]

@Patty370 I am slightly confused as to what the problem is.The dates are booked on another platform so why would you want the dates opened up on Airbnb?

We don't use 3rd party software because, as you are finding, when it goes wrong each company just blames the other.