Entire place now a private room

[Jib93]

I booked an entire place( the cottage)as Im travelling for work and need privacy to complete reports and make phones calls. Apon arrival the host showed me to a private room in her house which is a seperate listing as a bed and breakfast, after I had dropped my bags and went off to work I check my booking as I thought I had book the cottage not a room and confirmed theus was the case. I rang the host to say I think there has been a mix up and I book a entire place, she told me as I was on my own she put me in the private room 

How can she do this? I booked and paid for a entire place not a room in a share house 

[Mike-And-Jane0 · Accepted solution]

@Jib93 The host cannot do this. Ask her to move you and if she won't then contact Airbnb and get them to sort it out.

[Rebecca]

Hey there @Jib93 👋

Sorry to hear about your experience. Did you speak to Airbnb/Host to get this situation sorted out? What was the outcome, if so? 

Looking forward to hearing from you,

Rebecca 🌟