Log In  
Support with your bookings

Extremely Dissappointed!

yesterday
Regan68
Level 1
yesterday

Extremely Dissappointed!

It will be a LONG time before I rent again from AirBnB!! Just returned from a two-week family vacation in Europe and we booked multiple rentals with AirBnb; of the 4 places we had one BAD property. The host showed two separate listings as one unit. We were so disappointed we left immediately (4 day rental) and booked another property thru AirBnb. I contacted AirBnb and told them the property was a false representation. They sided with the host and we were still charged the full amount, NO REFUND! I have a been a customer for several years and booked multiple times in various cities and this was the ONLY complaint I have ever made. To top it all off the Host had the nerve to give ME a bad review!!

My suggestion for people looking to rent - ASK for square footage because the reviews are NOT ENOUGH!

yesterday
0 Likes
0 Replies 0

More from Support with your bookings

New Host

Hi Everyone! My name is Vilma and I'm a new host on here. La... Latest reply
Hi Everyone! My name is Vilma and I'm a new host on here. Launched my listing two months ago. I have a question regarding a ... Latest reply

Suspect inquire

Good afternoon everyone! I’m a new host, just one month host... Latest reply
Good afternoon everyone! I’m a new host, just one month hosting and I’m getting a few random requests for booking, I’ll paste... Latest reply

About payment

Hi,im fairly new to Airbnb hosting. I have had 2 hosting. Th... Latest reply
Hi,im fairly new to Airbnb hosting. I have had 2 hosting. The first I was paid immediately after the guest checked out. This ... Latest reply

Explore Resource Center articles