First booking, supposed to be 7 days, guest says they have to leave after 2, I have some questions...

[Jon4362]

So as the headline states, I have a guest leaving after only 2 days into a 7 day reservation, they are asking for some of their money back, officially I am not obligated to do that based on my "5-day moderate" cancellation policy, however if I don't won't they be able to leave me a bad rating or review? 

This is my first booking, I am not familiar with how all of this works, but I obviously don't want to get a bad rating right off the bat over something like this.. 

Thanks for your time,

Jon 

[Clara116]

@Jon4362  Oh,  I just remembered you might want to write under each of the photos what it is - explain the pics to guests. This is important and will help increase your bookings and also help with guests expectations.

Also, I highly recommend you offer shampoo/ blow dryer - lots of folks do not love having to travel with those two items. 

peace, Clara

[Shirley26]

It would be to your advantage to familiarize yourself with your 5 day cancellation policy.  That five day period is 5 days "prior" to your guest(s) arriving, that they then can cancel without a penalty. 

You don't indicate why they are leaving after only two days.  That would help in determining, your decision as to whether you want to refund a percent of their total stay.    Best,

[Fernando1561]

Certainly, you're likely to receive a negative review. I can see that you're new to this platform. Allow me to elucidate how the process unfolds when you got a retaliatory review.

The Airbnb platform is designed this way, and you can request the removal of a bad review through an agent who often lacks the necessary understanding. They may simply copy and paste the article stating that the review cannot be removed as it complies with Airbnb's guidelines. To have a review removed, you usually need recorded evidence or written documentation from the guests as a paid back.