A family of 4 booked for 4 months because their place was flooded and they lived in different Airbnbs locally for almost a year. They moved in with many boxes. The listing is listed as entire place and specifically mentions the entire upper 3 bedroom 2 bathroom with entrance at the main floor where is a shared laundry. Initially they were enchanted and asked to rent from January month to month lease. Only two
weeks after that they started complaining that laundry is shared and blocked my door access to enter and do laundry and limited my laundry access to one day after they reach home and 9 pm
was too late for them. The master bedroom is upstairs and laundry is on the main floor at the entrance across from the furnace room, which they filled with boxes Christmas tree and tool boxes. I asked them to remove and free the entry in case I have emergency and need to shut down the water main. They retaliated by placing all those boxes in front of my lower bedroom which they wanted for storage. I occasionally allow guests to sleep in that bedroom if they reach out before booking and tell me they are a larger group. My Account was paused because of them and while having strict cancelation Airbnb refunds them and allows retaliatory review. I sent screen shots where the wife asks to lease month by month and still the review is held up while is evidently retaliatory as I did t want the month by month lease. None of them are working and they pay their stay from insurance money from the flood. Airbnb cuts my payout until end of December even more they make me owe them over 2000. Guest smoked, parked extra cars and literally imposed that I only do laundry one day I choose. Even during that day their clothing were in left for days smelling like mildew. What can I do as senior and specialized teams for other country are not aware of how homes are made here. The husband smoked marijuana heavily on the patio and that makes him psychotic even paranoid. Thanks PS I did enter upstairs once after I spoke to him outside to
place the lost drain cover on my roof top. I might have gone up second time to check if the thermostat was on. The furnace switch is downstairs. I wish Airbnb had a way to let the cleaner go in a clean and make sure the property is looked after. They removed one TV remote from a bedroom because I told them the living room TV remote has gone missing after a guest and the tv operates by manually turning it on from the Tv and then using telus remote for the channels. They replaced the small TV in a room with a Shaw remote. I found a Joyce box dripping slowly in air vent in the dinning room to bring mice inthe house. Still
airbnb refunda him and let his retaliatory review on my listing. How do I get the 2000 back and I think I should be payed until December as I had strict cancelation policy. Also have Airbnb remove retaliatory review
