Guest complaining neighbors dog

[Aja1140]

Hi, 

I'm wondering what I should do about a current guest who's complaining about a neighbor's dog. They're worried it will wake up the kids. When I offered to have someone talk to them about their dog, the guy basically says 'no, let's see how tonight goes. If you hear from me again, then send someone over.' So why make a compliant in the first place if it's not that big of an issue. I'm not sure if there's anything we can do to make the neighbor's dog stop barking either? I'm not sure if the police will even take the issue that seriously enough. How have you guys handled this type of situation?

[Alicia753]

Hi Aja,

It's a tricky situation when a guest raises a concern but doesn't want immediate action. In this case, it sounds like the guest is trying to gauge the severity before deciding if it really impacts their stay. You’ve already offered a reasonable solution by suggesting that someone could speak to the neighbor, which was the right approach.

It might be helpful to just document the complaint in case it escalates. You can gently check in with the guest the next day to see if the barking became an issue overnight. Offering something like earplugs or a white noise machine could be a thoughtful gesture without overstepping. If it does become more disruptive, you can address it with the neighbor, but for now, it seems like the guest is willing to wait and see.

Taking proactive but non-intrusive steps can sometimes help guests feel supported, even if they aren't sure they want action yet. 

I hope this helps.

All the best,

Upfish Management

[Elisa]

Hi @Aja1140 😊, 

Thank you for asking this in the community!

How is the situation going?

I’ll mention some hosts here who might know how to help you better 👉 @Tamara170 , @Linda108, @Rick17 , @Sandra126 and @Jackie378.

Thank you in advance everyone!

In the meantime, you can read this conversation about 👉 How to deal with host dogs barking? 

Warm regards 🌻,