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Guest not being able to leave a review

Answered!
‎13-05-2018 08:03 AM
Lynette57
Level 10
Gladstone, Australia
‎13-05-2018 08:03 AM

Guest not being able to leave a review

A recent guest contacted me and said that he couldn't leave a review as AirBNB hadn't posted the link for him to do so.

 

A link and email was sent to me to post a review for my guest, but when I go to the actual booking it is not saying completed or confirmed, it is still saying accepted although it was a week ago and guest has left.

 

I have been paid but is this another of the AirBNB platform hitches.

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‎13-05-2018 08:03 AM
Top Answer
‎13-05-2018 11:18 PM
Robin4
Top Contributor
Mount Barker, Australia
In response to Letti0
‎13-05-2018 11:18 PM

@Letti0 @Bruna-and-Siana0 @Lynette57

 

@Letti0 I don't think that is quite right Letti....at least not here in Australia. Last month I got a review from a guest with no profile picture as per this screen shot...

No picture.png

 

@Lynette57 Regardless of whether you or your guest got an email prompt to write a review, do as follows..

 

Log on, >  Profile > Edit Profile...and on the left of screen select Reviews. If you click 'Reviews by you', you will see a prompt for any reviews that may be outstanding.

 

I hope this helps.

 

Rob

View Top Answer in original post

‎13-05-2018 11:18 PM
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15 Replies 15
‎20-02-2020 07:25 AM
Sarah977
Level 10
Sayulita, Mexico
In response to Caron25
‎20-02-2020 07:25 AM

@Caron25  If you arrive to an Airbnb and find it unacceptable or there are serious issues that happen during the stay that the host can't or won't address, you need to contact Airbnb, explain the situation and ask them to find you alternative accommodation. You would then likely receive a refund for the cancelled days. You don't ask the host for a refund and you don't continue to stay in what you consider to be unacceptable- if you do, that indicates that you were willing to put up with whatever the problems were.

‎20-02-2020 07:25 AM
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