@Colleen253 , as normal, this forum (and your question) has inspired me to yet again amend my greetings email I send after a booking comes in. I included more details that seem to be the same things people miss or just don't even look at in my very thorough listing. Maybe if they read it 4 times instead of only 3, they will remember it!!!!!!
I will say, I believe one of the biggest issues is little phones with not nearly enough real estate for my vast real estate listings! There is just no way they can get a guest to review 42 pages of somewhat relative info on a 1.75 X 4 screen. The second problem comes when they book it on their computer and dont add the app to their phone. Then they don't get my messages on platform and they have poor access to their booking info once they hit the road !!!!!!!!! Thats no bueno!!!!!
Stay well all, JR