HOST/AIRBNB BAD INTERACTION

[Pamela1218]

I recently cancelled a reservation for Washington DC last week (reservation for 6/3-6/10) and I have payed 743 dollars for that in advance. My family member passed away unexpectadly and I was her primary caretaker. Airbnb declined to provide me my refund even though I provided a death certificate...Host also refused and I am only getting back 143 dollars.....And I even gave noticed about these issue 3-4 weeks in advance. To all the hosts OUT there please do not treat your guests like that IT is highly unacceptable and disgusting also from their end and AIRBNB. BE CAREFUL peeps. 

[Joelle43]

Hello @Pamela1218 

Have you contacted your credit card company as they would be my first call in your circumstances and you should have every chance of being reimbursed as this is usually covered in their standard policy

I am sorry for your loss

Joëlle

[Pamela1218]

Oh really? I have not tried this!! I will call them later this afternoon. Great idea, its CHASE so I am hoping I will get somewhere, thank you so so much!