How can I give a full refund for a cancelation?

[Lisa7895]

I have an upcoming booking for a two-day stay. The parents were coming to our town for a college family event. The event has been canceled, and my guest will only receive a partial refund. Is there anything I can do to get her a 100% refund? I prefer not to go through the resolution center - I don’t want this to show as earnings on my part.

[Mike-And-Jane0]

@Lisa7895 call airbnb and ask them for a penalty free cancellation as the guest wants to cancel. Make sure your guest has asked to cancel on the Airbnb message system and you should be fine.

[Paula]

Thank you so much for the suggestion, @Mike-And-Jane0  🙏

@Lisa7895  please keep us posted once you’re able to contact the support team, and let us know how everything goes.

Regards,

[Kia272]

@Lisa7895  you actually DO want it to go through the resolution center/support.

Scenario 1: You get the payout, you refund in full- net zero- all through support

Scenario 2: You go through support to cancel the reservation prior to payout- no payout- net zero

Any time you do a refund through the resolution center- any amount- it shows as a reduction in earnings on the AirBnB platform.