I see now i am not alone...
sorry for what you went through, with plumbing and all...
Are you able to show cost and recipe from a plumber to clean up ?
maybe they would charge guests to cover that,
i went to similar issue with parties, didn't even bother to involve Airbnb, and forgo about everything...my whole walls were covered in sticky, sweet juice like liquidy streamy lines , it was some angry clean up for sure...
last time I contacted Airbnb and involved them, guest smoked weed whole night and left horrible skunky smell in the apartment, so badly that next guests asked about it and complained, and one room where they smoked still reeks, two weeks after it, I guess because of carpet...
My apartment is on third floor of my house and it's labeled as no smoking inside with signs around...
i warned them if they smoke I will have to aks for a deposit, which I did, partly for braking rules and $50 for renting steam carpet cleaner...
no help!
they didn't even respond to my request to escalate the case to higher officials...
in last three years I am hosting and being a super host, I never felt more betrayed than now...
Its like they are giving guests green light to repeat it again, and no one is listening or caring about our loss ...
seriously thinking of quitting it all togher, since we actually don't know what we can expect from next guest and now for sure, reading all this, I know we are not backed up for anything !
I think this Airbnb became money making machine on behalf of our backs and pockets!
thanks for listening...any one could relate and tell me what to do next...I don't think I want to let this go...
Much appreciated!