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How do I respond to a airbnb claims team email

‎19-08-2020 12:48 PM
Shaheim0
Level 2
Lawrence, IN
‎19-08-2020 12:48 PM

How do I respond to a airbnb claims team email

My host refused the payment for damages and got Airbnb involved in the claim. I got an email from the airbnb claims team telling me to reply within in 72 hours but i don't know how. Do i just reply to the email or is there a link that i’m not seeing that i have to reply to?

‎19-08-2020 12:48 PM
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2 Replies 2
‎19-08-2020 01:38 PM
Anonymous
‎19-08-2020 01:38 PM

@Shaheim0   The Resolutions Center should have an entry for any ongoing claims associated with your account:  http://airbnb.com/resolutions

‎19-08-2020 01:38 PM
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‎22-06-2023 04:30 AM
Evan823
Level 2
‎22-06-2023 04:30 AM

Did you ever figure out what to do? I’m battling the same thing right now. 

‎22-06-2023 04:30 AM
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