How to review a guest who didn't show up?

[Helen0]

I've just been over to my whole-house listing to do the changeover and found it exactly the way I left it for the most recent guest who had booked it for Thursday-Sunday.
His communication was great until the day of arrival and he even thanked me for sending him the check-in details. He didn't comfirm he'd arrived, but lots of guests dont. He didn't let me know when he was checking out, but lots of guests don't....
I am absolutely certain no one has been in the property - I have my little things I leave in a particular way so I can tell whether someone has slept in a bed they didn't book etc. 

Obviously on the one hand, I'm delighted. I still get paid and the property is already ready for the next guest.

On the other hand, I wonder what was going on? Should I leave a review to 'warn' other hosts - and if so, what should I say? The format of reviews is that you have to starting giving them stars before you can get to the text where I could say that he didn't turn up. 

Interested in what other hosts would do.

[Mike-And-Jane0]

@Helen0 this does sound like a perfect 5* guest. I would hold off reviewing for a week or so to see if they turn up on the wrong day. I trust your entry codes change for every guest?

[Helen744]

@Helen0 We cannot review for a guest who does not show up ,nor can they review you . That is not the issue . The issue is if you were paid ,?and what exactly happened to your guest. ... H

[Helen3]

You absolutely can review a guest who didn't stay and they can review you @Helen0 

Whether you would want to is another matter

[Jenny]

Hi @Helen0 

Did you hear back from the no-show guest since you posted this, or decide how to handle the review?

Thanks to @Helen3, @Helen744 and @Mike-And-Jane0 for weighing in on this topic so far!

Jenny

[Frances3408 · Accepted solution]

@Helen0

Any reason why you havent messaged the guest since check out time? Or you tried and no reply?

I agree with @Mike-And-Jane0 you should wait until closer to the 14 days review deadline to decide (and no requests for refunds etc). If still no communication from guest or Airbnb then I probably wouldnt bother reviewing in the case you describe as yes, the way the current review system is set up it could unfairly reflect on either of you if you tried to rate less than 5.

At this stage you dont know the reason and maybe their plans changed and they were just happy to have your place as a back up.

It has happened to me when an insurance company booked and paid for a stay that didnt happen as the reason was the guests house repairs were delayed due to bad weather. They booked again a second time and did stay. I reviewed them both times as we did communicate throughout, especially when they didnt turn up the first night.

Hope this helps 🙂