I once had an IB from a guest who simply wrote: "I land at Heathrow." That's it.
No response to my booking questions RE who are you travelling with (he had booked for two), what time will you be checking, have you read the house rules? etc. So I asked again and waited...The booking was a few months away, so every few weeks I messaged again and waited... At some stage I told him that if he didn't respond, I would have to cancel the booking.
As the booking approached and I still couldn't get a response via Airbnb, email, text etc. I contacted Airbnb. They could not reach him either. So, they cancelled the reservation penalty free and I sent the guest a polite note explaining why it had been cancelled.
Within minutes of the cancellation, he instant booked again and messaged me answering some, but not all of the questions (so, no problem receiving notifications then?) Even the ones he answered weren't satisfactory, e.g.
"What time would you like to check in, bearing in mind check in is from 3-9pm."
"We will check in at 10 am."
"What time will you check out? Check in time is anytime until 11am."
"We will check out at 12."
And on and on. No matter how many times I asked if he had read the house rules, he would not answer.
So, back on the phone to get Airbnb to cancel the reservation again. They told me it would count as two cancellations even though it was the same guest for the same dates.
He instant books again. Seriously??!! I explain to him over and over why I am not going to accept his booking and eventually manage to convince him to cancel it himself.
Minutes later, I get a booking for a couple from the same country for the same dates, again not answering my booking questions. I asked the lady if it her boyfriend's name was X. She said yes, but pretended it was a complete coincidence that she had booked the same listing minutes later, as if he hadn't shown her the listing in all those months it had been booked.
You can imagine my response.
