Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My guests have reported some issues including problems with the shower getting too hot anda loose drawer front. My maintenance person has contacted them to fo round and try to fix them, but they won't allow access but they are still wanting a partial re... Latest reply by Debra300

My 18 yr old son booked a condo for 3 months from now. Paid what we now know was a partial payment of $1300. He thought it was a deposit. He sent a message to the host within 48 hours of booking to cancel when he realized he needed someone 25 yrs old to c... Latest reply by Casey363

I am getting people booking my place for other people.Sometimes it's a wife booking for her husband because he isn't tech savvy but sometimes its someone booking for a brother.What if someone books for a non-relative?I am concerned that I won't have any i... Latest reply by Lisa575

A guest did a review but it is not showing. I need this to post for my Superhost Status. Is there a way of finding out why it isn’t posted? Latest reply by Tamara799

how i can have kink for Listening booking? Latest reply by Tigran25

I was looking to rent a place I have stayed at before (gorgeous views of Mt. Hood, love it!)Previously it was hosted by Vacasa. Now it's hosted by evolve.I will not be renting anything hosted by evolve in the future. Their cancelation policy is fine prin... Latest reply by Mike-And-Jane0

We had guests that broke our couch and after following the exact steps in resolution with messages with the host, photos and the receipt for the disposal and replacement of the couch, aircover is emailing me saying my claim is invalid because I did not ha... Latest reply by Fernando1561

I am a guest and my reviews I write are not showing up Latest reply by Mike-And-Jane0

Hello Community,I wanted to share my experience since becoming a host one month ago. Initially, receiving a rating below 5 stars made me feel a bit disappointed, but I quickly learned from the feedback and made improvements to my listing. Now, I proactive... Latest reply by Robin4

The guest and their group caused damage to the toilet, resulting in a leak during their 9-day stay that led to a $700 water bill, whereas the usual cost is $100. A claim was filed with Airbnb's claims center, but they stated that they do NOT cover utiliti... Latest reply by Fernando1561