Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have to complain a bit here...and wonder if I should do anything or say something. Guests always ask if they can have an early check in. (Our check-in time is 4pm) If we don’t have someone checking out that day, I always say yes, usually telling them th... Latest reply by Sarah977

FEATURE REQUEST - For some reason the programmers took away the section on booking requests that included the message button or the original message from teh guest. I have to go into my inbox to find it and can only accept/decline on the app or the link ... Latest reply by Ryan111

Recently i have found airbnb making arbitrary decisions without following their own processes. 1. A guest left a listing because they claimed it was riddled with mold (3 year old cottage there was no mold) and although i replied within minutes of them let... Latest reply by Emilie

Hello, So I'm new to hosting and finally got my first booking. It was a gentleman that was verified. And he had 1 previous review and he was visiting because of a shoulder fracture. His place of therapy is nearby. He booked 7 days in our private room. He ... Latest reply by Anonymous

We have in our House rules that the doors need to be kept closed during their stay. It seems living on the river they enjoy the view of the river and the mountain and like all doors to be wide-open. This poses a problem when rattlesnakes, bats, muskrats a... Latest reply by Brian2261

Hello, I'm fairly new to hosting.I dont feel like my place was respected by my first guest (4 people total) The back door was left slightly open so anyone could look through the screen door, bugs, etc. (Against my house rules and checkout instructions) Bu... Latest reply by Colleen253

I need someone to critique my listing. [Personal details removed in line with the Community Center Guidelines] Latest reply by Sarah977

Hello all, Do you provide an additional mattress for your pack-n-play bed? Or do you use just the mat that is provided to wrap the travel bed in?Do you provide sheets?I do not want to provide either, for hygiene reasons and for safety/liability reasons. ... Latest reply by Kim866

I am new to hosting and i just listed 2 of my cottages, i would love to hear opinions and suggestions on what can i do to start to getting some bookings. https://www.airbnb.com/h/swdshores5 https://www.airbnb.com/h/swdshores   Latest reply by Will2697

Hi, I’m interested to know what happens to my super host status if I choose not to review a guest.I currently have a 5 star rating on this cottage however, my last guests had complaints from the moment they arrived.These guests sent long messages throug... Latest reply by Stephanie2177