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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Need some advice. A guest checked into our cabin for what was supposed to be a week-long stay late last night. Within an hour of arriving, they decided to leave as they stated there was a musty/moldy odor that was causing the wife to have difficulty breat... Latest reply by John7294

We had guests over the Labor Day holiday weekend. On the morning after arrival, he messaged us to say the hot water wasn't working although I know for a fact it was working prior to his arrival. In any case, we called a technician and offered for them to ... Latest reply by Helen3

The fee is for a pet. It is not unreasonable but why can't they charge me through AirBnb? I am concerned about my protections. Latest reply by Mike-And-Jane0

In three weeks we will celebrate 8 years of hosting with Airbnb. While we survived the Covid crisis, Airbnb is now destroying us all with their changes. We are 30+ consecutive time Superhosts, who believed in Airbnb so much we quit our jobs and dedica... Latest reply by Sally10

When it comes to dealing with government, it is my opinion that the two sides must work hand in hand, or the filling process has a blind spot. This is a hypothetical statement, and I’m stepping into retirement, and converting my home in Newfoundland to a... Latest reply by Holland6

A week ago we had a couple be our guests in our RV that we have on Airbnb. Our guests have always gave us sparkling reviews! This couple were hosted for one night. They did a lot of damage and we are in the midst of applying for reimbursements for such. ... Latest reply by Darlene246

Now, I got some guest who will land at 5AM and they want early check in. So, I charge them one third of daily rental cost for early check in. But, from my side, I have to block one day before their check-in date. So, let say if they book 3 days, I have to... Latest reply by Kyaw-Soe0

Has anyone else had an instant book by an adult stating their significant other is under age (17 in this case)? I looked through Airbnb online help to see what the rules were against minors staying without parent/guardian and I didn't see anything. I a... Latest reply by Patricia4152

Iʻve been working to convince Airbnb to update their Extenuating Circumstances policy coverage with how it relates to Maui. Currently, Airbnb grants full refunds for reservations up until Aug 29 and in all areas of Maui, and sometimes requests full refund... Latest reply by Trevor14

I am a Superhost with 800+ AirBnB Reviews. I joined AirBnB in 2014, as I was doing vacation rentals prior to AirBnB. I do approximately 300 reservations per year across 4 listings. Here is the recording of my phone conversation with AirBnB Emergency Sup... Latest reply by Lisa8308