Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
Hosting connects you to strangers from around the world that you’d likely never cross paths with if you weren’t a Host on Airbnb. Reviews are an essential part and natural conclusion to each stay – whether a Host rates a guest or a guest rates the expe...
Latest reply by
Jonathan2244
JennyFormer Community ManagerGalashiels, United Kingdom
Due to travel bans to our area due to wildfires, guests were not permitted to stay in hotels or Airbnb’s to allow spaces for evacuated locals. Then when the ban was cancelled, there was a major rockslide that blocked one of the main highways to our area....
Latest reply by
Willene1
So Airbnb allegedly "heard our cries" about retaliatory reviews and the stress and duress it causes some of their most hardworking hosts - so they offered to do something about it, beginning.... who knows, 2023? Anyway, I've discovered a new more sinister...
Latest reply by
Michelle1588
Hello to all the Airbnb community!As i don't have a lot of experience in the city of London i would like to ask to all the London based experienced hosts how the shared bathroom affects the occupancy/bookings of your rooms comparing to an en-suite or priv...
Latest reply by
Andrea6797
I stayed in an Airbnb three weeks ago. I had dinner with two other couples, no children . And a total of 4 people stayed overnight.There were areas of the home that needed repair /cleaning or updated. I honestly forgot to leave a review, life’s been super...
Latest reply by
Helen3
It is unacceptable for guests to have the ability to leave reviews that falsely accuse the property of being misrepresented in the advertisement. I recently encountered a situation where a guest claimed that my listing was incorrect in terms of bed size a...
Latest reply by
Mar125
I have been a loyal customer for 9 years spending 100k year. The listings are getting poor and the accommodations are getting tired. In short AirBnB has no desire to check or maintain quality.
The listings are over priced and mynimpression is that it i...
Latest reply by
Kia272
Been getting the run around speaking with customer service reps for weeks and my issue is still to be resolved. How do I get in touch with a supervisor?
Latest reply by
Paula
Hello everyone! For those who are House Hosts, Do you feed your guests or provide food or snacks for them?
Title updated - OCM
Latest reply by
Sara8319
Host cancelled within 30 days of check in date. Our Check in was on Oct 30 and Host cancelled reservation on Sep 30. The payment was refunded, but AIRBNB is refusing to cover for the difference in amount of the next booking we have to do for those dates. ...
Latest reply by
Mike-And-Jane0