Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have someone who wants to cancel because her travel partner canceled on her. But I see that she booked her reservation as non-refundable. Is there anything I am supposed to do? Does the reservation just sit there and she just doesn't show up or is she s... Latest reply by Fred13

When I attempt a search in the mobile app exactly like I have done numerous times in recent days, I get the error "You do not have permission to access this resource." I can change the dates and the search works fine. I have logged in properly and can swi... Latest reply by Arif128

Has there been a change to the guest booking side in the past week? I've had the last 3 guests all tell me they are wanting to check in around midday. This is so tedious, as now I have to respond to them all politely pointing out my check-in time and if w... Latest reply by Mariann4

I'd like to change my cancellation policty to strict from moderate, but I'm worried it will chase away potential bookings. Has that been anyone else's experience? My inclination is that if they are actually serious about booking to begin with, it won't ... Latest reply by Tứ0

In two weeks Airbnb canceled few of my reservations with the reason “this reservation doesn’t appear to be legitimate” and refunded the guests. A Two weeks before that Same guests requested me to cancel their reservations so they can get full refund,but I... Latest reply by Maya415

Hello. My guest got injured in my airbnb and had to go to A&E. I'm in the UK. Do I need to let airbnb know about this proactively, or only when there is a claim from the guest for the bodily injury? At the moment, there's no claim submitted Latest reply by Bhumika

Have a questionThe guests now supposed to be 4. But I noticed extra car with 2 more peoplePolicy only 4 and if extra person should pay $75 per person per nightThey do not respond to my messagesplease advice Latest reply by Abraam0

Hi! I've cancelled 2 bookings for March 23-26, 2023 last Feb 9 and 13, 2023 due to change of plans. I was told to wait up to 15 business days for the amount to fully reflect on my account but it has been more than 15 days and it hasn't credited still. I'v... Latest reply by Bhumika

Dear Airbnb, My name is Sumarani Kandra and I am the victim of Airbnb(I am not even an Airbnb customer). Because Airbnb doesn't have enough security measures in place, someone unauthorizedly used my credit card to make a reservation with Airbnb. I urge ... Latest reply by Suma111

A guest cancelled his reservation in early March 2023 several hours after check-in due to weather and the 395 being shut down to get into Mammoth Lakes, CA (happens frequently due to snow in winter). AirBnB overrode our host strict cancellation policy and... Latest reply by Karen3433