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It is completely unacceptable that credits only show up when checking out!

‎25-10-2023 05:31 AM
Lim734
Level 2
Singapore
‎25-10-2023 05:31 AM

It is completely unacceptable that credits only show up when checking out!

It is completely unacceptable that credits only show up when checking out!

 

I  just received an email that I have $244 expiring this year. But since the account page shows $0 in credits and coupon balance while my friends and I were booking our trip a couple weeks ago, we assumed the credits were gone and booked the rooms with another account instead.

 

That means that this unacceptable UI has just cost me $244.

 

 

‎25-10-2023 05:31 AM
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1 Reply 1
‎25-10-2023 03:52 PM
Sophia
Former Community Manager
Former Community Manager
London, United Kingdom
‎25-10-2023 03:52 PM

Hi @Lim734, I hope you're well 😊. Sorry to hear you're experiencing this issue. Have you reached out to Customer Service? You can contact them through the Help Centre: https://www.airbnb.co.uk/help/?audience=guest

Best wishes,
Sophia

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‎25-10-2023 03:52 PM
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