Items left behind

Kellie104
Level 4
Leslie, MI

Items left behind

Hello All,  so 3 guests have left items behind.  First guest was their 10 lb dogs shirt which I kindly mailed back to them for $5 and didn't charge.  Second guest a pair of nice slipper socks.  She said to knot them and use as a dog toy.  But instead washed and keeping for myself because they were in excellent shape and very nice. Third guests from last wkend a girls pair of casual sweat shorts and a grey and white Tommy Hilfiger beach towel.  I haven't contacted guest yet on these items because I am contemplating if I really want to because

1.  it will cost more than 5.00 to send back 2. I don't want to go thru hassle trying to get reimbursed if more than what I am willing to lose myself or even ask for reimbursement. 3.  I state in my guide book to make sure that everybody checks they have everything so nothing gets left behind. 4. I kind of figure to bad so sad for them.  Their loss.  Because if I forget something I figure that's my loss I should have done a better check before leaving and or figure if worth it then its my responsibility getting it back and would work that out.

 

What do u all do when guests leave what I would consider "minor" items?  My husband and I are very honest, nice and giving people so know that if it were a watch, wallet, phone,  something of value I would definitely contact them and work out getting it back.  But my thought for this time is "it's sweat shorts and a towel".  Going to cost more than 5.00 to mail back.

 

Your thoughts?  I am also now thinking that in my guide book of having a statement that reads if you forget any items the cost to return them is your responsibility.

 

Thank you.

16 Replies 16
Basha0
Level 10
Penngrove, CA

I have it stated that I am not responsible for items left behind. Obviously if it is an item of value I call right away as they may still be in town to retrieve.

I did just get an email asking if I saw any kids clothes left behind, 3 months ago !! LOL

Brian2036
Level 10
Arkansas, United States

@Kellie104 

 

I don’t do anything unless the guest notifies me and asks.

 

 I have left things behind in hotel rooms and if it was something I needed I notified them and asked if they would mail it at my expense.

 

It was my mistake and I was willing to pay for it.