Hello all,
I have taken to the community forum because after reaching out to Airbnb via support, phone and email they have ignored me since January 2022. I have been a host for a decade now and am completely disgusted with the lack of support and the silence from Airbnb. No notification, no email to let me know that my income has now been stopped, just pure silence. I have called multiple times always being left with 'someone will get back to you'. It's now the last day of March and I have been contacting airbnb since around the 22nd January 2022.
The story: I am a co-host for another listing (separate to mine) and after an issue with a guest who lied her way to gaining a complimentary stay with airbnb in a hotel, I found that my listings have now been suspended. The guest made up a bunch of lies and then messaged us with "had the best night ever, Airbnb have put me up in a 4* hotel" with no explanation which we happily accepted. She made up an allegation to put in a complaint just so she can gain the complimentary stay - we could not believe it!!!! Anyway, moving forward we have tried our best to just continue as normal. The stress that she has bought to my family is unmeasurable and especially after 2 years out due to Covid, we can not believe that people can be so cruel to attempt to ruin reputations and incomes just to live like a posh princess in a hotel.
Furthermore, Airbnb had contacted the main host of this listing and told them that their account will be suspended via email after their 'investigation' which was asking the main host to explain their version of what happened. Nothing had actually occurred apart from the booked guest not coming home so the host was left in the dark and sent a message to ask if the guest is ok. The response was that the listing had been suspended. As a co-host I reached out with so much love to check in on the guest, then I was suspended.
Why is my own listing still suspended? The main host has received notification, I'm still in the dark as a co-host. I still have no answer from Airbnb. I am a separate account, separate listing... why am I being treated like a criminal with zero notification or respect?
I am very upset by this and feel like I need the support of the Airbnb community to try and at least get an answer. My listing has always scored 4.9 and above, I was aiming to work my way to a superhost and have made thousands for Airbnb over the last decade.
Very upset, confused and somewhat irritated semi-host here trying to make do after the pandemic, just like the rest of the world. I've been at a loss of income for 2.5 months now... Please someone help me.
Shiveena
