Hello,
We are in a long stay, and 3 days ago the stove/oven shut off - no power. We were in the middle of cooking dinner, and had to throw stuff away and order takeout. We notified the host immediately and that this is a big problem for us, and we tried to power cycle/check the stove, but no fix. The host was traveling so we understood it wouldn't happen immediately that night on Thursday, but he said he would call us/come the next day (Friday). We texted him several times and he ghosted us for 2 days. He showed up with super short notice when we weren't there Saturday evening and with our permission entered the house, but could not fix it and told us he would send a repairman today. We cook every meal (breakfast, lunch from leftovers or fresh in the morning, and dinner) so this is a huge inconvenience and our groceries are just sitting in the fridge. Yesterday we just didn't have a lunch and went hungry, then ate out for dinner... . We would expect that because he was so slow to respond, he should partially refund us for these days to cover the extra cost and inconvenience. Does this seem reasonable and what percentage?
We are also upset for something else in this stay, you can't take a full hot shower before it goes ice cold, then you have to wait at least 20 min for it to get warm again. Example - it fills the bath only a quarter full before getting cold. Or, sometimes in the morning it just never got hot! We notified the host immediately about this problem, as the place is booked for 5 guests so it would be super difficult, and he said that the water heater was just replaced (I am guessing with bad settings?!) and he would have someone come by to fix it. He never sent someone, and we messaged him and he ghosted us. It has made the stay very uncomfortable, and it is very cold - we are in a 2 bdrm little house in vegas, it is in a city and modern so you expect a hot shower! And the place is not cheap, almost 3k for a 1 month stay.
