Missing Payments

[Keir62]

Wondering if anyone has had any luck with successfully getting someone at Airbnb to look at incorrect and missing payments. I have spent countless hours and messages without getting the issue solved. We thought it was solved, had confirmation of payments in writing from "Trisha" at airbnb who was a supervisor, and iunfrotunately promises were broken and I am shortchanged by approx $5K and airbnb still have the money somewhere, mixed up between one cancelled, then rebooked booking with same person, which was booked for 2 months. Anyone out there with advice, an Excel accounting guru who wants to lend a hand to make sense of this mess. I am at my wits end. This has been ongoing since 5th May 2024.

Thanks

Keir