No show

[Jane4742]

Hi, my guests booked in last minute at midnight 27/12 for the 2 nights after 27/12 and 28/12 and I accepted in the morning when I woke up and later on I received a text from my guest stated her daughter was sick and she had to change to route. Then she changed the booking from 2 nights to one night (27/12) but on the text message she said she will change the route to another city. She hasn’t requested any refund yet. What should I do? Shall tonight be refunded to her or still fully charged for no show and cancelled in last minutes. Thanks

[Alex]

Hello @Jane4742 ! Hope everything is going well.

Is there any update on what you did regarding this situation?

I'm going to tag some of our most experienced hosts to see if they can provide you with any advice: @Heidy14 , @Mary1523 , @Jamie600 and @Collin18 

Thank you all in advance,☺️

Alex

[Collin18]

@Jane4742 Guests making last minute changes is always a case-by-case basis for me. But in this case, if she's not asking for a refund, you don't need to consider offering one. Don't overcomplicate it. The airbnb cancelation policies are in effect for a reason. 🙂