Not following house rules

Hillary54
Level 2
Richmond, VA

Not following house rules

Our current guests have broken a house rule that I made abundantly clear, I’ve allowed them to bring a dog under the conditions that they are to keep the dog on a leash at all times and pick up waste immediately. The dog has been off leash, I’ve been contacted by the condo association and I pulled up footage from our outdoor security camera that shows the dog off leash.

What are my options?

1 Reply 1
Sarah977
Level 10
Sayulita, Mexico

@Hillary54  You can message the guest, saying you are aware that they are disregarding the "dogs on leash only" rule, tell them that they need to comply with this or they will have to leave. If they continue to ignore this, deny it, or send some snotty reply, call Airbnb to cancel the remainder of their booking without penalties to you. They'll be refunded the unused nights and likely leave a bad review, which you can leave a brief response to, making it clear that this guest was disgruntled because they were told to keep their dog on a leash outside, as is clearly stated in your house rules.