What hosts are saying

    Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0
    Due to a plumbing issue, our place cannot be occupied until the plumbing is repaired. This all happened within 4 hours of guest arrival. We finally made contact and there is no issue between us and the guest, but, I am unable to find a way to handle this... Latest reply by Richard531
    To say I am disappointed, would be a total understatement. To be honest, I have told anyone who will listen, never to use AIRBNB. The customer service we experience was embarrassing, and truth be told, i don't expect anyone to read this, so this is probab... Latest reply by Mark116
    I have a strict policy. A guest wants to shorten stay by one night and thinks she should get half of that night. It makes sense however there is no mechanism to do that. Interestingly, when I bought Airbnb travel insurance for myself and had to cancel one... Latest reply by Inna22
    Hi. I'm looking to book Airbnb with a host I previously stayed with before. We had good reviews for each other it was positive on both sides. I talked to the host and they said that if I ever want to book with them again, we can do it off Airbnb and they ... Latest reply by Rochelle127
    Hi I am new to Airbnb and I just had someone wanted to cancel their reservation which check date is in two days. I have a strict policy so new refund is due. If I would to consider given them half back what is the process ? Latest reply by Rochelle127
    I would love to know how to file a complaint against a host who intentionally & illegally sublet her apartment out of airbnb. We booked it for 7 days unaware of the situation. As soon as we arrive a man walks up & tapes a note to the door saying there was... Latest reply by Fred13