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Hi, Looking for advise. I have a guest that I have a pre-approved for this weekend but the guest has received no confirmation from Airbnb. How do I resolve? Latest reply by Emiel1

Electric power. It is very common that in spaces where we have air conditioning, some guests leave the space and do not turn off the air AC, leaving it to work for hours, without anyone taking advantage of it. It is important to point out that you are tr... Latest reply by Quincy

Hello, I started Airbnb a few years ago and use my personal checking account, and this year, I finally got a business checking account. I have two questions: 1) how to convert my personal account to a company account? When I click account settings -> ... Latest reply by Tracy559

Check out was at noon, guest kept key until 7 pm that day, showed up unannounced at 7 (stated that she would leave key in mailbox at 5 after work) banging on door demanding she be let in, (that means she showed up with the key thinking she would be able t... Latest reply by Sarah977

Hello, I am a certified cook/baker but enjoy baking very much. I would like to know if I can bake treats as a complimentary gift for my guest? Latest reply by Maribel--and-Agustin0

We started as hosts 3 weeks ago, and got the first couple who should stay 1 week, they had suffered a water damage in their flat.After one week the extended for another week, and one more week. Since we were new, we had no other bookings, so it was ok.The... Latest reply by Mike-And-Jane0

My bank (CMB Aruba) needs Airbnb info before they accept payments. Several payments have been sent back to Airbnb because CMB Bank doesn't have the following info about Airbnb and I cannot find this info: -Full name of the payer-Address-Account number of... Latest reply by Emmanuel960

Hello, can someone give me advice? Since the 23th of december the elevator has been out of service in the apartment that I rent on the 5th floor. There are people who are staying for one week since the 24th. Do I have to refund them because they complain ... Latest reply by Annie1372

https://www.airbnb.com/rooms/52221006 I am a relatively new host, but have achieved Superhost status, and have had only one 4-star review to 26, 5-star reviews, and have had nothing but positive feedback. A guest made a last-minute booking for two days to... Latest reply by Sarah977

Hi everyone, I'm a new host with Airbnb and I'm hoping to get some critiques on my listing. I've only started about a month ago and I've had some inquiries and guests as well. However, I'm not sure if I should list the rooms in my house individually or sh... Latest reply by Nhi77