Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We rented Airbnb suite listed as no smoking in house rules but upon arriving to go to sleep on night 1 of 3 night stay, entire house smelled of smoke and entire suite was taking on cigarette smoke from host smoking in bedroom below our suite. We contacte... Latest reply by Paula

What should I do Latest reply by Patricia2526

I reserved a rental from a host in Rutherford NJ. She accepted the offer and then she for no good reason cancelled the reservation. She has done this before. One person who had the same experience with her left a review stating that the guest arrived fro... Latest reply by Isabelle2196

HiI've booked an AirBnB where I've requested that the host speaks English but when I arrived, the host didn't speak a word of English and they were giving me instructions in a language I have no idea about.Furthermore, their listing is not clean. There ar... Latest reply by Helen3

When I check guests’ past reviews I am never able to click through to the host they stayed with. Is this something to do with using an iPad / iPhone app or this the case on laptop? Searching specific hosts in big cities is often time consuming. In the ca... Latest reply by Leigh23

Anybody else experiencing this? Repeated phone calls and messages have not resulted in receiving payment that should have been released almost three weeks ago. Lots of promises to escalate this to next level, contact me back, resolve today...nothing! C... Latest reply by Terri375

I've been trying to book with airbnb but I have not been able to. I keep recieving the message "Something went wrong while processing your request. Please try again." Thank you for your time. Latest reply by Helen3

@lucy from Richmond Texas. I want to express how awful it was for you to cancel a reservation booked weeks in advance of my group and I traveling to Houston this past weekend to only receive a notification that the home was cancelled by you as we landed w... Latest reply by Helen744

Here is my story. I Have very strict rules about smoking and I had the guest exciplicitly agree to $1000 fine in case of any smoke anywhere on property. I live downstairs and I smelled weed. I went up knocked on their door and asked them to leave the apol... Latest reply by Mar125

Good morning,We've been hosting for 2 years, and have maintained super host status. I recently added a second property - which is our house, but listed it before I was actually ready to and had to cancel some bookings that happened - now for that second ... Latest reply by Mike-And-Jane0