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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Due to a plumbing issue, our place cannot be occupied until the plumbing is repaired. This all happened within 4 hours of guest arrival. We finally made contact and there is no issue between us and the guest, but, I am unable to find a way to handle this... Latest reply by Richard531

To say I am disappointed, would be a total understatement. To be honest, I have told anyone who will listen, never to use AIRBNB. The customer service we experience was embarrassing, and truth be told, i don't expect anyone to read this, so this is probab... Latest reply by Mark116

I have a strict policy. A guest wants to shorten stay by one night and thinks she should get half of that night. It makes sense however there is no mechanism to do that. Interestingly, when I bought Airbnb travel insurance for myself and had to cancel one... Latest reply by Inna22

I am new here. my guest damaged my wall to wall carpet in family room by explored his eclectic juice mixer and refused to pay the professional l cleaning fee$200.I had been reported the issue along the guess here. and had been told make a claim after gue... Latest reply by Bhumika

Hi. I'm looking to book Airbnb with a host I previously stayed with before. We had good reviews for each other it was positive on both sides. I talked to the host and they said that if I ever want to book with them again, we can do it off Airbnb and they ... Latest reply by Rochelle127

Hi I am new to Airbnb and I just had someone wanted to cancel their reservation which check date is in two days. I have a strict policy so new refund is due. If I would to consider given them half back what is the process ? Latest reply by Rochelle127

I would love to know how to file a complaint against a host who intentionally & illegally sublet her apartment out of airbnb. We booked it for 7 days unaware of the situation. As soon as we arrive a man walks up & tapes a note to the door saying there was... Latest reply by Fred13

Recently my mom booked a trip to Panama for me and my friends. This is just to get away from family and go somewhere much warmer. I got a group of 8 friends to go with me and we are all willing to pay (the youngest of us is 18 and the oldest is 20). My mo... Latest reply by Lorna170

Hi fellow hosts! I have been managing 3 properties for 3 years. I have found that making, updating, and sharing well-designed guidebooks/house manuals have been such missed opportunities for many hosts. As a software designer and 5-star host myself, I... Latest reply by Bhumika

The notice says the Host was ordered to cease subleasing the property more than 30 days before I moved in. I contacted the host for a refund, but he says the the agreement says the property was non-refundable. He says it is "safe" for me to remain in the ... Latest reply by David9675