Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello. I have a question, I have searched but boy it seems complicated and I’m pretty computer savvy.. I finally figured out how to get a 2 day min for weekend starting Friday and it awesome. No more ruined weekends and still booking. so my question is... Latest reply by Kevin-and-Jen3

Hello community. My Airbnb listing has been suspended with no explanation why with the exception there was a security concern. I finally got some info from an Airbnb member but he said he could not give me full picture since case was held by security. I’m... Latest reply by Niqui6

I charge a pet fee for our listing using Airbnb's functionality to do so, and up until now assumed that this was sufficient (guests disclose pets along with indicating the number of guests, then it is automatically charged). However, I recently had a gues... Latest reply by Joan2709

Airbnb cancelled a 33 days booking which has been held for several months 1week before check as the guest stopped payment at the bank. We have a strict cancellation policy and tried to work with the guest and explained to them they we could not cancel the... Latest reply by Rachel2932

Hi everyone. I have a big house with a pool on Cape Cod that seems to attract many "girls weekends." Several have been bachelorette related. I don't have instant booking, and always respond to their request with the below:"Hi [Name], thank you for reachi... Latest reply by Elaine701

How do I set up my place as an Airbnb but solely for corporate rentals? Latest reply by Paula

I have a frequent scenario when I am not planning on renting my place, but then a neighbor or friend of a friend wants to book some dates. But if I open the dates, usually someone else grabs them before the person I intended to make the booking has a chan... Latest reply by Paula

Once a guest books, can they view the entire Arrival Guide (i.e. directions, check-in method & instructions, wi-fi details, house manual, house rules, and check-out instructions)? Or do I need to send those out separately to them? Latest reply by Hope187

After I booked a place and got the exact address, I saw that the place does not exist (it does not exist on the map and my friend who lives nearby confirmed there is a construction and the house is not yet built). I contacted customer support to report fr... Latest reply by Mike-And-Jane0

I just want to make all of my fellow hosts and hostesses aware of a guest by the name of ** who rented one of my places yesterday for one person. Luckily for me, I had an outdoor camera. There were six cars full of people that showed up at my property. I ... Latest reply by Basha0