Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We checked into an Airbnb last night and the odor is so horrible from the instant you open the door that you feel sick. It was so bad, we couldn’t sleep all night. It smells like a wet dog mixed with urine. We also have no heat and the temperature fell... Latest reply by Bhumika

I had yet another example of Airbnb not briefing its support staff. I wondered why some of my listings were showing the Meet the Host pop up yet another did not. The first person I spoke to didn't have a clue what I was talking about. The next emailed me ... Latest reply by Bhumika

Hello,While trying to make a payment I am seeing an error message, Can you please check what might have gone wrong?Tried all available options(credit card/UPI/netbanking)Thanks,Sourav Latest reply by Bhumika

Hi, I have never used the airbnb chat and had to just register here to get assistance with the problem I am having. One normal day I received a notification from my card that I had been charged by airbnb ***, GB for 70.16 USD. So I am very confused as I... Latest reply by Bhumika

Here is my question I -as a guest have been booked for trips by companies through their 'company' account. In these cases I noticed That my host, my booking company person and I have ALL be on the messaage thread so each is able to moniter the 'conversa... Latest reply by Jon4102

I have booked my stay on February 28th when my stay is May 26th. To stay in a very high traveled location for one of the busiest time of the year. I booked so far in advance for the security of having a place locked down knowing that nothing would be open... Latest reply by Mike-And-Jane0

Hi I actually accepted my first guest But they withdrew after few days. Need to know whether my response reached them before their withdrawal as they claim I did not respond Need to know whether I was the problem pls. ilisapeciTuboufiji. Latest reply by Helen3

Hi everyone, advice please. I recently had a guest who did not live up to her good reviews. In short, she and her friend left my place looking like a rubbish tip. They also tore one of my curtains off it’s hook and although not major damage, it took me mo... Latest reply by Ana2038

We made a reservation in Illinois and paid a 50% deposit and was told that the other 50% would be taken 3 days before check-in. Meanwhile our cc information changed and we have changed it in our account. My questions are: Will the other 50% be charged on ... Latest reply by Fred2984

--In an effort to “reduce instances of unauthorized parties,” Airbnb has announced it will begin banning local guests under the age of 25 from booking entire homes here in Canada. Spokesperson Chris Lehane made the statement during a news conference in To... Latest reply by DAK-Design-and-Home0