Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Without notice, my current guest (scheduled to check out on Feb. 12) left the STR property very early in the morning. I will inspect before calling the clean team. Should the guest get any kind of refund for bailing like this? Latest reply by Thomas391

Trying to verify my phone number but system prevents by stating already in use. I receive the codes but it won’t go through so can’t book reservation. Times me out for 24 hours, and under profile editing does the same by stating my phone is already in use... Latest reply by Susan4927

Local law requires that I have a daily guest Register with each guest’s home address, phone number, vehicle make, lic plate and which province or state it is registered in if they are driving. Where and when can I ask guests for this info? Would I put thi... Latest reply by Carl7891

Hey all, I'm new to hosting, would really appreciate some tips from you all. Most of my guest leave early in the morning the day of check-out, is there any message that you could send to them to confirm that they have checked out, without sounding to nosy... Latest reply by Andrea-and-Glenn0

Hi I am having an issue and need some advice. I love being pet friendly but lately I have had a lot of guests ignore paying my pet fee and bring pets anyway as well as disregard my number one rule of not letting them potty on the artificial turf (there is... Latest reply by Alexandra199

I have reserved a house that has no reviews. It says that the host is a SuperHost and there is one listing out of seven that has reviews. None of the others have reviews. Should I be wary of this host/listing? Can AIRBNB confirm whether a house has bee... Latest reply by Fred13

Hello! My husband tried to book a 30th birthday get away for him and I, and they denied us because we used Airbnb once on his account. They said it’s not enough reviews and I needed reviews on my account. I don’t have any since I normally book hotels sinc... Latest reply by Pat271

مرحبا انا ابحث عن مضيف Translated (Hello, I am looking for a host) Latest reply by Ali16391

I Iive in my home and Airbnb 2 rooms for long term lettings of 5-6 months. I am hosting a guest until May 23. They would like to have friends come to visit for the weekend throughout their stay. They are saying that they will be away for some of the t... Latest reply by Helen3

I am at my wits end and would really value your advice and help. Ideally I would like to know who to escalate this to as I am not getting anywhere with the support team. I am a Superhost and have been on Airbnb for 3 years with no complaints and glowing r... Latest reply by Anand-And-Chef-Mason-Gre0