Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We noticed some guest never leaves the house and order the breakfast, lunch, dinner, and snack, that made me feel reasonably uncomfortable.We're both work from home and our senior parents often visiting so if the guest is loud and consistently had a visit... Latest reply by Yas6

I have a young couple, 18-years old, who checked in 5 days ago who have been polite, but messy, since checking in. This morning I could hear them arguing at the top of their lungs (mostly him), but I felt so uncomfortable. They were slamming doors and us... Latest reply by Lisa-Marie21

Having just come out of the holiday season we have had a few stays where guests obviously cooked large meals at our space. Guests are typically pretty good about cleaning counters and the stove tops, but opening the oven after a recent guest was like ente... Latest reply by Fiona256

We want our guest to have a great stay but they must respect the house rules. Smoking indoors and having more than 6 people are both written rules. If people make reasonable requests we are flexible. What actions should be taken? Last night they had so ... Latest reply by Helen427

Good day I am a new lister on Airbnb and just found out I can't get my payout into my Nigerian account. How can I go about that? What do I do please? Latest reply by Olayinka4

I provide guests a detailed guide to the cottage. I don’t want this to be available until a week before their arrival. How do you create private guidebooks that non confirmed guests cannot see?Thank youNancy Latest reply by Marissa160

Almost all of our AirBnB guest complain about our cabins. However, we also rent them through our own and OUR guest leave us tips, great reviews and even book future stays. AirBnB customers expect the Hilton with room service and a live in maid. I don't kn... Latest reply by Mike-And-Jane0

I was wondering if anyone else was having problems receiving payments from airbnb also trying to get someone to talk to. I am owed 3 payments and I can not get any answers. the phone number I have is no longer working. I am fully booked all summer but am... Latest reply by Nick

Hi everyone, A few days ago, we had our second Host-Talk turning the attention on reviews, and had some great feedback on things to improve. As you are well aware, reviews are the backbone of Airbnb, and good reviews can make all the difference. T... Latest reply by Nick

"Hi I love the pics of your cottage. I just like to confirm a few things before I consider possibly booking. First of all, my finance and I are looking for a weekend in winter months to get away from life to relax and caught a breath of busy life. We love... Latest reply by Inna22