After 10 years, I thought I'd seen it all. Today, a new one....
After 10 years, I thought I'd seen it all. Today, a new one. A guest is refusing to leave after their checkout at 11 AM this ...
Hello all,
Do you provide an additional mattress for your pack-n-play bed? Or do you use just the mat that is provided to wrap the travel bed in?
Do you provide sheets?
I do not want to provide either, for hygiene reasons and for safety/liability reasons.
I want guest to bring own sheets for the baby. And I never even thought about providing an extra cushion. Until today a guest was surprised that our pack and play bed was provided without an additional softer crib mattress.
Is a guest justified for getting furious, because I did not have an extra cushion on hand? He demanded I deliver one immediately.
I'm a Mom of 2 grown kids and I remember it was not recommended as safe to add soft mattresses for babies to sleep on?
And when travelling, my kids always slept on the travel bed mat which is indeed quite hard but this never bothered them or any of my other guests.
What do you think?
I provide the mattress that comes with the pack-n-play. I have a double set of sheets, blankets, and washable infant toys. All can be washed in hot water and (high heat) dryer so I am not concerned about sanitizing the linens. If you choose to not provide linens for the baby bed, I would suggest saying that in the listing. In general, babies come with lots of padding and don't voice complaints about the thickness of a mattress. If a host were to have a soft plush mattress, it would not be usable twice, as the soft material really can't be sanitized. I would explain that to the guests.
Babies wet the beds. We have to have plastic, bleach-able surfaces to clean between guests. If folks like these guests expect a different kind of mattress than the one that comes standard with a pack-n-play they should inquire about this "special need" in advance, or bring their desired mattress similar to how some people come and bring their own special pillows.
@Patricia1375
You mean the "mattress" that wraps around the folded up crib and doubles as a holder?
Of course that comes with it and is part of setting it up. That's what I always provided and nobody complained until this week.
I say in *multiple* areas of the listing + house guide that I don't provide sheets.
This guest booked last minute 24 hours before arrival.
In my experience dealing with this kind of last minute booking, usually the guest hastily booked, usually can't be bothered with your rules or explanations, did not read anything in your listing, that communication needs to be super succinct because you can't give or get all the info you need for even basic check in before they stop responding. So anything you put in your listing, photos, "other things to note", rules, is irrelevant.
Helen @744 . No that it is a base board not a mattres. Look up the manufacturer I think you have missed a part of the bed that should be there.
That's not true. Graco refers to it as a "mattress," as well as all other playard manufacturers. It's a thin one, but it is indeed a mattress. It's not safe to use a mattress that didn't come w/ a playard new, so only the mattress that came w/ it should be used w/ it.
@Susan1188 If you cater to families, I would say it would be nice to have a mattress for it. **
If all your guests arrive by car, there's no reason they couldn't bring baby bedding, but if they are flying, it's not normally the sort of thing people would pack.
I don't understand your "hygeine" issue- you wash the baby bedding just like you wash the adult bedding.
Regarding this particular guest, though, his behavior towards you is unacceptable, entitled and rude.
**[Comment edited due to potential safety concerns - Community Center Guidelines]
Host offers the mattress that comes w/ the playard, which is perfectly acceptable AND is the ONLY safe mattress to use w/ any playard. It is not safe to use any mattress that did not come new w/ a playard w/ that playard.
A perfect example of “the more you provide, the more they have to b*tch about”.
That said, in Hawaii we have companies from which a guest can rent baby furniture at a nominal fee, like $7 a day for a pack-n-play. The furniture rental company brings the furniture before the guests arrive, and picks it up after they leave. My guests absolutely love this service. I don’t know how common these companies are elsewhere; they may only be popular in places that cater to tourists.
@Pat271 Yes, there's a woman who has a baby equipment rental in my town as well, but I also live in a major tourist town. My daughter made use of the service when she came down and her babe was 4 months old. They were so loaded with stuff for the 2 of them and the baby for their flight, there was no way they could also bring a pack'n' play. If the baby had been older at the time, she probably would have also rented a high chair, but she was still fully nursing at that point and the baby couldn't sit up on her own yet.
This was a last minute 24 hour before arrival booking, I got the booking because I had the pack n play. Otherwise he would have gone elsewhere, he wouldn't have rented equipment.
Not like someone who plans months ahead.
I'm learning, I just wish more people would answer.
From the 3 or 4 answers here it seems about half and half, some people do in fact provide a crib mattress.
I provide an extra play 'n pack crib mattress, and a couple of sets of bed linens, because I think they need to be changed frequently with babies/toddlers. However, if a guest were to become demanding I may be inclined to remind them that the child is staying for free, and any supplied bedding is complimentary.
Good point!
My issue with hosting children and infants in general - it takes more time, energy, and worries, more risk of accidents and liability, make more problems mess and damage, and people expect it to be free.
Helen @744 Little babies who use these beds also wear nappies all the time. they are not messy at all H.
Just so you know, it is only safe to use the mattress that comes new w/ a playard w/ that playard. So unless both mattresses are of the same brand as your playard & made to be used w/ that playard, @ least one of them is not safe to use w/ the playard.
Yes thanks for all that, a child mattress is not expensive that’s not the problem.
I don’t cater to families, I have switched the „children accepted“ to „no“. For both infants and older children. I have written "this property is not toddler safe or equipped for children".
I have put in my other things to note and house rules that we are not set up for child safety and do not provide special child amenities
This does not stop airbnb from showing my listing to people with children and infants and i regularly get trip requests for families with children like this one did. My policy is to discourage inquiries but if a trip request with kids comes thru to not refuse it.
Do you know that even if you click "no children", people can book with infants up to 2 years old!! Try it as a guest on your own listing!
I know parenting is different in every country and every family but Sarah I’m relatively sure is is not recommended to put a piece of foam or anything else home made into a crib due to the risk of the child rolling over and suffocating just imagine. SIDS exists, my two kids has sleep apnea for years and slept with machines so I am well educated about this. just imagine if something happened in an airbnb with a crib and a home made foam mattress.
If you are giving a guest with a baby anything to put in their crib it should be something that was manufactured especially for that purpose with all the safety guidelines respected!
My question was more about is it even safe or recommended to add any kind of store bought mattress on top of the pack n play.
What are other hosts doing, am I the only one that wasn’t providing an extra mattress.