So I am staying in Barcelona for about a week and a half. The AirBNB I am staying in with a friend is a very nice AirBNB. It had very good reviews I didn't see any negative reviews at all apart from the bed was a bit firm.
However last night (Friday night) the flat above us was having a party and making a lot of noise. We were not able to get to sleep until about 2am
Most communication has been done via Whats app, however, I have just realised that the lady contacting me is not the owner of the flat.
I told her to continue the conversation about the noise via the AirBNB app for obvious reasons.
At which point she seems to have ignored my request and left a voicemail.
It looks like the owner of the flat doesn't want to have to deal with "customer service issues"
I have been an AirBNB host before and i know how hard hosts try ( well the ones that don't sublet the responsibility)
The flat is in a great location and has everything anyone could need.
However, before this event, I had had problems trying to get to sleep as there is a car garage under the flat. There is alot of road noise which means I find it hard to get to sleep even with earplugs in.
I don't see anything about road noise in the reviews which I find strange.
If this was a hotel I would expect to be moved rooms. With AirBNB this is not so easy.
I didn't want to go and complain at the time as they may have been drinking. The subhost has offered to go and talk to them but I would rather this conversation is done via AirBNB app.
We are paying alot of money for this AirBNB and the one service you expect is a good nights sleep. I will be pushing airBNB for a refund for this one night which I feel is reasonable.
Looking for your advice.
