Recent experience

[David1668]

Hi, I've been an AirBnB host off and on for about ten years -- renting my primary residence when I took long travels. I haven't hosted in a couple of years because I now live in a condo that doesn't allow STRs. I've also used AirBnb as a traveler for the same length of time.

       Last week I was browsing listings for a long-term summer stay. I saw one I liked, but it had no exterior photos. From experience I've learned that surprises aren't good in lodging and I no longer will stay at a property that doesn't have good street and rear photos. I messaged the host and politely asked if she would mind sharing/posting exterior photos. "Yes, I do mind," was the reply. Nothing more. I ignored the snark and wrote back calmly explaining why I would like to see the exterior photos. She accused me of being a scammer. It escalated, and I told her she was a real btch and to get lost.

     She complained, and AirBnb deactivated my account, apparently because I had used a gender-related slur and women are a "protected class." So it seems if I had called her any other choice terms that didn't relate to protected classes there wouldn't have been a problem. There was no due process here. It was a kangaroo court, star chamber, 20-something DEI hires out of control, whatever. I was told I could appeal through prompts on my AirBnb webpage, but there were no prompts.

     I'm unable to contact customer support. This is the only place I've found to appeal this insanity. I'd like to keep using AirBnb because it has the largest selection of listings.

     Thanks for your attention.

[Mike-And-Jane0]

@David1668 Indeed you cannot be rude to snowflakes anymore. Why you even continued to deal with this host after her first 'no' is beyond me. I suspect your goose is cooked as Airbnb is within its rights to choose who it deals with (unless of course it is discriminatory)

[David1668]

She was more of a you know what than a snowflake. I like to think that if I'm polite and I'm able to explain my point of view, people will see it. But she was raring for a fight from the get-go for whatever reason.  And apparently because men unlike women aren't a protected class, she could call me a stupid Bubba or a **bleep** or anything else without consequence. I can't stand Trump, but I suspect in this new environment some anti-woke lawyer will clean up AirBnb sooner or later.

[Helen3 · Accepted solution]

I'm not quite sure how calling a host a 'real bxxxtch' and telling her to 'get lost'  is polite in your world @David1668 

some hosts don't provide outside photos because of security reasons .

why get into a confrontation with this host rather than moving on and booking with a host who does include exterior photos.

[David1668]

My comments came after a number before that were polite and civil, which she never was. You're probably right about ignoring her after her initial snark, but really, I've had it with her attitude of all guests being potential victims of who knows what. I showed not only frontal exterior photos but street photos from the porch of the last home I listed. I wanted to potential guests to know what they were booking.  Every real estate listing shows street photos. Believe or not, all guests aren't hiding from a psychopathic-ex, but all would like to know what the property looks like from the street.