I got an issue with a guest, he said on check-in, there was wifi, but I've never had Wi-Fi so is not on the listing, he then said the tv, states 42", yes, he may be right as it's 32". so, as a gesture of goodwill, I have offered a one-night refund. Today, I've been notified by Airbnb, that I have a request for money, which is over and above the amount he paid, per night, the listing is for £79, so am planning to refund this amount, do you think it should include any part of the cleaning, Airbnb service charge? I am in mind to issue the refund of £79 as the original gesture of goodwill.