Reservation

[Mathew106]

Comments of the guest:

Mr. Minosh one of the guest already booked through Airbnb, but same not reflected in our property.

[Mathew106]

We are collecting the booking amount from the Guest.  Customer is asking the amount which paid via Airbnb.

Please find below the receipt number and do the needful

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[Sophia · Accepted solution]

Hi @Mathew106 , I hope you're well 😊.

Sorry to hear you're having some trouble with the platform. Please contact Airbnb Support via the help centre here: 
https://www.airbnb.co.uk/help/?audience=home_host 
They can advise you and support you further.

Hope this helps!

Best wishes,
Sophia