Reserved house is not in good condition, flies are in all the rooms. But support team doesn't respond

[Silambarasan1]

Hi,

I have reservation for a month in a house after check-in got to know that the house is not in good condition, flies are flying in  kitchen, washroom and bedroom. walls, windows are dirty. washroom ceiling paints are peeling out and dirty. when I raised support ticket to Airbnb and shared few videos through email, but support person telling it is minor issue. I'm really frustrated with this reservation and particularly Airbnb support team because of no reply even multiple time called through phone no use.

I want vacate early (2nd day of 31 days reservation but reported within 24 hours) because of unhygienic condition , how can I  get refund?

Thanks,

Silambarasan

[Zheng49]

It is better to communicate directly with the host. You can also submit a reservation alteration request.