Retaliatory Rating

[Aj172]

I had a guest leave a great review, concluded with a 10/10 experience, but after I found damage to the property I had to submit a request for reimbursement, after denying the request, that same guest that initially said 10/10 ended up leaving a 1 star rating. Air bnb refuses to support or understand the nature of this retaliatory rating. What would you guys do, should I just not submit requests for reimbursements in fear that someone will in turn, leave a bad rating? 

[Joan2709]

@Aj172 

The problem was the guest posted their review, but you didn't. This allows him to edit his review until yours is posted. If you don't post a review, then theirs is published anyway after the 14-day window. Is that what happened?

Prob best not to let on about the damage claim until you post your review. Then the guest can't edit theirs.

[Aj172]

Yes, exactly this was my biggest takeaway, my thought was to wait and see how the reimbursement would turn out, then post the review, but that proved to be a bad decision.