Scheduled messages

[Luca4162]

I'm having a lot of issues with scheduled messages. I have several templates which I send to guests (check-in info, check-out info, feedback request...) and I tried to use the scheduling feature once I discovered it only to find out that the scheduled messages are not being sent.

These are my issues:
1. Scheduled messages disappear from the list of messages I can send manually. Why? If scheduling does not work it would be best if I can at least send the message manually

2. Un-scheduling not possible: if you activate scheduling, there is no option to deactivate it. The only way back it to delete the message and write it from scratch

3. Freezing: I had a scheduled message with a link to a few pictures (a google doc album) where the guest could see the location of the keybox. Once that message was "scheduled" any time I tried to edit it the whole browser window would freeze (I tried different browsers, same issue). Luckily I managed to delete that scheduled message using the android app on my phone.

Conclusion: scheduling does not work and it is best left alone for the time being. I rather send my messages manually than rely upon this highly unstable service for now.

[Andrea6232]

Brava @Joan2709 !!

That works even in the App! 🤩

[Elisa]

Hi @Luca4162 😊, 

Thank you for asking this question here!

I'm sorry about this situation.

What do you think of @Joan2709 's suggestion to call Airbnb customer support? Do you need their contact details?

Thank you @Andrea6232 for helping our host! 

Warm regards 🌻,

[Luca4162]

I did in two ways, @Elisa . Submitted a description of the issue to the support and I have also asked for help in connection with a reservation (although the issue is not in itself tied to one reservation). In the first case I have gotten no answer so far. In the second I got twice an (automated?) response saying the agent was still looking into it. Not very helpful so far...